contact us

We Love Hearing From You!

Use the form on the right to contact us.


1179A King St. West
Toronto, Ontario
Canada

1-800-865-5975

DeLux is the decisive lifestyle headwear & accessories company for today's trendsetting young adults, blending fashion and art to offer a rare and inspiring accessory experience. Part function, part street, we are fast becoming famous for our cutting edge styles and dynamic designs.  

Our customers have quickly come to trust DeLux for our unmatched product featuring the best selection of hats and knits. We are committed to enable the most discriminating hipster to develop a look by offering the most current and relevant styles. 

 

Shipping

PAYMENT OPTIONS

Unfortunately, we DO NOT accept personal checks.currently accepts VISA, MASTER CARD, & AMERICAN EXPRESS credit cards. You can safely enter your credit card number via our secure server, which encrypts all submitted information via SSL.

PROMO CODES

Coupons and Promo Codes found on other, third-party websites may not be valid. Many promo codes and coupons are posted to these sites without their corresponding expiration dates, while others are simply invalid.  We have no control over these third-party sites, and in no way can we guarantee or honor coupons or promo codes that are invalid or have expired. To avoid any confusion or potential frustration, please contact us to receive coupons and promo codes directly from us.

ORDER STATUS

Once you've clicked PURCHASE, you will receive an automatic email confirming your order. All orders will be processed and shipped within 24-48 hours AFTER they have been confirmed and authorized. Please note: you may be contacted by a Customer Service Representative if we are having problems with an authorization.

You will receive an order# (ie: ABC123) and an automatic email confirming your order information. If you have not heard from our Customer Service/Distribution Center within 24-48 business hours of placing your order, your order has been authorized to be processed.

Please note that we do not ship orders on weekends. 

 

CANADA SHIPPING RATES

Regular Parcel (3 to 9 business day delivery)                         

0.0kg - 0.99kg:  $10.00    USD

1.0kg - 1.49kg:    $12.00  USD

1.5kg and up:     $15.00  USD

Express (1 to 3 business day delivery)                         

0.0kg - 0.99kg:  $15.00   USD

1.0kg - 1.49kg:    $20.00   USD

1.5kg and up:     $25.00   USD

Tracking number included with all options. 

 

USA SHIPPING RATES

Small Packet Air (4 to 10 day business delivery, w/o tracking number)         

0.0kg - 0.9kg:  $7.80 USD

Expedited Parcel (4 to 8 business day delivery, w/ tracking number)             
0.0kg - 0.99kg: $10.00 USD
1.0kg and up:  $17.00  USD
                                                          

INTERNATIONAL SHIPPING RATES

Small Packet Air (6 to 10 business day delivery, w/o tracking number)            

0.0kg - 0.24kg:   $12.00 USD

0.25kg - 0.49kg: $20.00 USD

0.5kg - 0.99kg:   $34.00 USD

1.0kg - 1.49kg:   $48.00 USD

International Parcel (6 to 10 business day delivery, w/tracking number)           

0.0kg - 0.99kg:  $55.00 USD

1.0kg - 1.49kg:  $58.00 USD

1.5kg and up: $63.00 USD

 

All orders sent via Canada Post.

We reserve the right to use alternate carriers at our discretion.

 

SHIPPING TIME/DELIVERY TIME

Delivery time may vary depending on your geographic location or order date. Refer to appropriate shipping methods for estimates. We do not guarantee shipping times for International or orders without tracking numbers.

We will make every effort to deliver your package to you as soon as possible. However there are conditions that might cause delays.

CREDIT CARD APPROVAL

Upon approval AND verification of credit card information Orders will be processed for shipment. Inconsistent data and billing information may delay your order.

CUTOFF TIME

Orders received will be processed within 24-48 hrs. (excluding holidays and weekends) Delivery to some destinations may take up to seven business days. Generally, most metropolitan areas should receive delivery within four days.

Orders are processed and shipped during regular business hours.

SHIPPING STATUS

Once your order has been authorized and confirmed, your order will be shipped within 24-48 hours.Unfortunately, we do not ship orders on weekends and Holidays.